FAQs

How do I care for my jewelry?

Soap and water

Polish silver with a soft jewelry polishing cloth

For a deep clean: Add 2 tablespoons of baking soda to ½ cup of white vinegar, add a splash of warm water, and stir. Soak your jewelry in this solution for 2-3 hours, rinse, and polish dry.

Watch the satisfying video below:

I lost an earring, can I buy a single?

Absolutely!

If the design you are looking for is currently available online, you can order a single at your convenience. To do this add the item to your cart and use code: single at checkout we can send you a replacement for the charge of for a single earring + shipping.

Have some OG Clay by Shay's that are no longer online? Submit a request here.

How long will it take to receive my order?

Please allow 2-3 business days for your order to be assembled and shipped. Shipping options are available at checkout.

Do you do repairs?

Yes!

Our Adventure-proof promise guarantees the life of your jewelry. We offer free repairs. Customers cover shipping charges.

Save on shipping by visiting us at our studio. We are open Wednesday-Saturday 12-5 pm.

Our location: 3017 W State St. Boise, Idaho.

What is your Return Policy?

Any items that are broken upon arrival must be reported within 5 days of receiving your order. Please email info@claybyshay.com

All other returns will be handled on a case-by-case basis.

Do you take commissions for custom designs?

We offer custom jewelry at pop ups and at our studio. Visit us Wednesday-Saturday 12-5 pm for customization.